How to order our products
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Ordeing questions

1. How to order a software application on CD?
2. I don't have a credit card. Is there an alternative payment method for the product?
3. I would prefer to pay for the product in my local currency.
4. If I order now, when will I get my registration code?
5. I am going to buy the program, but I see no field to enter the registration code in.
6. I need an invoice. How do I get it?
7. How can I buy using the 'Proforma Invoice' method?
8. Can I order using the 'Purchase Order' method?
9. I made two orders and I am going to pay using wire transfer method. Is it possible for me to make only one wire transfer for these two orders?

Download questions

1. How to download a file?
2. I have problems downloading a file
3. I have downloaded a file, but when I run the setup file, I get the "File is corrupted" message
4. Your server does not respond
5. I tried downloading the full version using a special link you sent me, but was unable to do it. All that I get is the demo version and can't put in my registration code
6. The program cannot be downloaded without getting a notice from Microsoft that you are an UNKNOWN PUBLISHER and that there may be risk associated with your download

Ordeing questions

1. How to order a software application on CD?

   Our programs are not available on CD. We are constantly improving our software and new versions are released quite often. If we distributed the program on CD, that version would quickly become outdated.

   As described in the ordering procedures, after buying the product, you will receive a registration email explaining how to download the latest full version from our website. So, if you lose your copy of the product, you will still be able to restore the program. Also, you are permitted to archive the program file on CD.

2. I don't have a credit card. Is there an alternative payment method for the product?

   Most of our products are sold via SWREG registration service, which lets you pay not only with a credit card, but also with:

   • ACH with Proforma Invoice
   • Wire transfer with Proforma Invoice (including SWIFT)
   • US or UK checks with Proforma Invoice
   • PayPal

   For several products, we have reseller partners who offer a wide range of payment methods, including local bank transfers. Click here for more information.

3. I would prefer to pay for the product in my local currency.

   For several products, we have reseller partners who offer a wide range of payment methods, including local bank transfers. Click here for more information.

4. If I order now, when will I get my registration code?

   We usually send registration codes via e-mail within two business days after your order is processed. If you have not received your registration within two business days *, please contact us via online form.

   * if you paid via PayPal system, it can take up to 5 working days for Paypal e-checks to clear.

5. I am going to buy the program, but I see no field to enter the registration code in.

   The demo version does not have the registration option. When you buy the program, you will get instructions of how to register.

6. I need an invoice. How do I get it?

   After you buy a product, you automatically get a message that contains URL for your receipt. Or, you will be prompted to go to your receipt URL at the end of the ordering process. The registration services we work with, do not send paper invoices.

   Please note that the charge will appear on your bill not from "Two Pilots", but from the registration service you used for buying the software.

   If you misplace your receipt URL, you can find it by the following way:

   • Find out which registration service you used to pay for the product.
      
   • If you used SWREG registration service, go to http://cardquery.com. If you visit that website, you can also prepare and print out a receipt. This is valid for credit card payments only.
      
   • If you used RegNow registration service, go to http://www.regnow.com/cs/orderStatus. At that link, you will be asked to enter the last 5 digits of your credit card number and your email address to reach the receipt. If you did not pay by credit card then please contact RegNow at .

7. How can I buy using the 'Proforma Invoice' method?

   This method is available if you pay via SWREG registration service that is used for the majority of our products. Just select a payment method (ACH, Wire transfer or US/UK check) when placing your online order, you will then be able to print an invoice and get instructions on the correct bank account to pay.

8. Can I order using the 'Purchase Order' method?

   The registration service we use does not accept true Purchase Orders. You still need to pay before receiving the product. So you can place an order which gives an 'invoice' and have your accounting department cut the payment.

9. I made two orders and I am going to pay using wire transfer method. Is it possible for me to make only one wire transfer for these two orders?

   You can send one wire transfer for two orders, you just need to ensure that BOTH order numbers are included in the subject title. Note that you do not have to pay an additional wire transfer processing fee (for each order separately); you only have to pay it once, for a single wire transfer.

Download questions

1. How to download a file?

   Downloading is the process of copying a program file from one computer to another across the internet. When you download a program from our web site, it means you are copying it from the author or publisher's web server to your own computer. This allows you to install and use the program on your own machine. Read more...

2. I have problems downloading a file.

   To recover broken downloads and avoid download errors, as well as to prevent various errors related to the use of different downloading applications, please use our dPilot, a free download manager. If dPilot doesn't help, contact us.

3. I have downloaded a file, but when I run the setup file, I get the "File is corrupted" message.

   Please try to download the file one more time (delete the previously downloaded corrupted file first).

   We recommend that you use dPilot, a free download manager. It helps you recover broken downloads and avoid download errors. If nothing helps, please contact us.

4. Your server does not respond.

   Please check your Internet connection. Try to download a file from any other server and see if it works. If the connection is OK, try downloading the file from our server in 10 or 15 minutes, as temporary download problems may happen from time to time.

5. I tried downloading the full version using a special link you sent me, but was unable to do it. All that I get is the demo version and can't put in my registration code.

   Make sure that you use the link correctly. Do not type the link manually into your browser window. Use "Copy" and "Paste" commands. Important! - Our links are case-sensitive.

6. The program cannot be downloaded without getting a notice from Microsoft that you are an UNKNOWN PUBLISHER and that there may be risk associated with your download.

   Windows XP/SP2 has features to warn you about downloading or opening files which might have been altered. When you are downloading Two Pilots products from the Two Pilots website no such risk arises, since no other party has had any opportunity to tamper with them. You may use them safely.

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