Ordering procedure

Ordering Procedure   |   FAQ

 

First try, then buy

At our website, you can download a trial version of the program you are interested in. Please note that trial versions usually have some limitations. With the trial version, you can decide whether or not the program will be useful for you. In most cases, our trial versions do not include the registration option. You will receive instructions explaining how to register when you purchase the program.

If there are several similar programs in the product line, you can contact our support team to be sure that the choosen program is the most suitable for solving your task.
 

Pay once, use the bought version forever

Your license is NOT a subscription. You pay once and you can use the bought version forever.

After you bought the program, please make sure you store your downloaded file and registration code in a secure location, so you can restore your bought version if you have a system crash or if you need to move to another computer. Due to high administrative costs, we are unable to provide a free service for supplying our users with old versions or reissuing ‘lost’ serial numbers.
 

Payment methods

To start the ordering process, click the Order option on the program’s webpage or on the Prices page. The final cost may be a bit higher because of sales taxes/VAT that our registration service (our e-commerce partner who sells our software) has to charge. The exact amount of sales tax/VAT depends on the country you live and if you live in the USA it also depends on the address of the shopper.

Our products are sold via registration services which let you pay with:

  • Credit card
  • PayPal
  • Bank/Wire transfer
  • Giropay
  • Purchase order
  • and other…

After you buy a product, you will automatically get an invoice via email (please note that the charge will appear on your bill not from us, but from the service of our e-commerce partner that you used for buying the software).
 

Product delivery

For most of our products (under 300 EUR), the download link & your registration code will be emailed to you automatically as soon as your order is processed. Depending on the payment method you used, it may take from a few seconds to several days to process your order. For example, if you paid with an e-check via Paypal system, it can take up to 5 working days for Paypal to clear the e-check.

If you buy a product that costs above 300 EUR, you will receive registration information within two business days after your order is processed.

If you have not received your registration information, please contact us via online form.

The registration email contains your registration code, how you enter it, and where you can download the latest full version. Please make sure you store your downloaded file and registration code in a secure location, so you can restore your bought version if you have a system crash or if you need to move to another computer. Due to high administrative costs, we are unable to provide a free service for supplying our users with old versions or reissuing ‘lost’ serial numbers.

 

Ordering Procedure   |   FAQ