How to order our products – in questions and answers

Ordering Procedure   |   FAQ

 

Ordeing questions

  1. How to order a software application on CD?
  2. I don’t have a credit card. Is there an alternative payment method for the product?
  3. If I order now, when will I get my registration code?
  4. I am going to buy the program, but I see no field to enter the registration code in.
  5. I need an invoice. How do I get it?
  6. Why am I charged sales tax/VAT when ordering your software?

Download questions

  1. I have downloaded a file, but when I run the setup file, I get the “File is corrupted” message.
  2. Your server does not respond.
  3. I tried downloading the full version using a special link you sent me, but was unable to do it. All that I get is the demo version and can’t put in my registration Code.
  4. The program cannot be downloaded without getting a notice from Microsoft that you are an UNKNOWN PUBLISHER and that there may be risk associated with your download.

 

Ordering questions

  1. How to order a software application on CD?

    Our programs are not available on CD. We are constantly improving our software and new versions are released quite often. If we distributed the program on CD, that version would quickly become outdated.

    As described in the ordering procedures, after buying the product, you will receive a registration email explaining how to download the latest full version from our website. So, if you lose your copy of the product, you will still be able to restore the program. Also, you are permitted to archive the program file on CD.
     

  2. I don’t have a credit card. Is there an alternative payment method for the product?

    Our products are sold via registration services which lets you pay not only with a credit card, but also with:

    • PayPal
    • Bank/Wire transfer
    • Giropay
    • Purchase order
    • and other…
       

  3. If I order now, when will I get my registration code?

    We usually send registration codes via e-mail within two business days after your order is processed. If you have not received your registration within two business days *, please contact us via online form.

    * if you paid via PayPal system, it can take up to 5 working days for Paypal e-checks to clear.
     

  4. I am going to buy the program, but I see no field to enter the registration code in.

    The demo version does not have the registration option. When you buy the program, you will get instructions of how to register.
     

  5. I need an invoice. How do I get it?

    After you buy a product, you automatically get a message that contains URL for your receipt. Or, you will be prompted to go to your receipt URL at the end of the ordering process. The registration services we work with, do not send paper invoices.

    Please note that the charge will appear on your bill not from “Two Pilots”, but from the registration service you used for buying the software.

    If you misplace your receipt URL, contact the registration service.
     

  6. Why am I charged sales tax/VAT when ordering your software?

    Our prices are netto and our registration service has to charge sales taxes/VAT. The amount of sales tax/VAT depends on the country you live and if you live in the USA it also depends on the address of the shopper.
     

  7.  

    Download questions

    1. I have downloaded a file, but when I run the setup file, I get the “File is corrupted” message.

      Please try to download the file one more time (delete the previously downloaded corrupted file first). If it doesn’t help, please contact us.
       

    2. Your server does not respond.

      Please check your Internet connection. Try to download a file from any other server and see if it works. If the connection is OK, try downloading the file from our server in 10 or 15 minutes, as temporary download problems may happen from time to time.
       

    3. I tried downloading the full version using a special link you sent me, but was unable to do it. All that I get is the demo version and can’t put in my registration code.

      Make sure that you use the link correctly. Do not type the link manually into your browser window. Use “Copy” and “Paste” commands. Important! – Our links are case-sensitive.
       

    4. The program cannot be downloaded without getting a notice from Microsoft that you are an UNKNOWN PUBLISHER and that there may be risk associated with your download.

      The last Windows Operating Systems have features to warn you about downloading or opening files which might have been altered. When you are downloading Two Pilots products from the Two Pilots website no such risk arises, since no other party has had any opportunity to tamper with them. You may use them safely.