A screenshot is a copy of your screen.
How to make a screenshot
- Select the window you want to make a screenshot of.
- Capture an image of your screen:
- Windows Users: Find and press the “Print Screen” key on the keyboard. It is usually labeled PrtScrn. This will copy an image of the screen into the Windows clipboard.
- Macintosh Users (OS X): Press Command-Shift-3. This will capture an image of the screen and save it to your hard drive. Look for a file named Picture 1 (the number may change if you already have images saved in this manner).
- Open a graphics editing program (for example, Microsoft Paint).
- Paste the image into the editor. This is most often done by using the menu Edit | Paste command or by pressing Ctrl+V. If your capture method saved the image to disk, you may need to open the image file.
- Save the image in JPG, GIF or PNG format.
- Check the size of the file you’ve just saved. If it is too large (more than 2 Mb), try adjusting the compression settings or crop only the necessary area of the screenshot.
Now you can send us the image using our support form.